Frequently Asked Questions (FAQs)
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You have three options:
- Request an appointment online HERE.
- Call our Chicago Apartment Place office at (773) 472-3713.
- Email us at email@example.com with the details of your apartment search.
We only offer 12-month leases.
If you decide that you would like to paint any of the walls or rooms in your apartment with a color other than what exists, you must submit a paint sample, obtain prior written consent, fill out a lease rider, and pay a $150.00 repainting fee per room. All paint must be flat latex.
Pets are not allowed within the premises at any time, with the exception of CATS ONLY. Each unit is allowed to have a maximum of two cats and the Tenant will pay a $150.00 non-refundable cat fee at lease signing or once a Tenant has acquired a cat(s).
Tenants shall be refunded the $5.00 cost of the card plus any balance left provided that the card is returned to our office. We will then mail a refund check to the tenant’s new mailing address.
We are sorry we cannot accept responsibility for lost, damaged, or stolen cards. We are not able to track the usage or balance on a lost, damaged, or stolen card. Tenants will need to purchase and fund a new card. Exceptions are possible at our discretion depending on the circumstances.
We ask that tenants please write down the error code and contact our office. In most cases, we should still be able to read the balance on the card when brought to our office and issue a replacement card.
Unfortunately, we are not able to assist with laundry outside of office hours. We recommend our tenants purchase two or more laundry cards so that they always have a backup. This is also recommended for tenants who will be mailing their card to our office for reloading.
When inserting the laundry card into any of the laundry machines, the display will show the balance on the card. The balance will update and display again momentarily after starting the machine.
It is a limitation of the system. But it also minimizes the tenant’s loss if their card is lost or stolen. A work-around is to purchase and load up multiple laundry cards.
Laundry cards are available for purchase at our office. Cards cost $5.00 and can be loaded with up to $50.00. Tenants can add funds to their laundry cards at our office with cash, check, or credit card. If tenants are not able to come in during office hours, the card can be mailed to our office with a check and our staff will refill the card accordingly and mail it back. We are sorry we cannot accept credit card payments over the phone. We also ask that tenants do not send cash in the mail.
Current rates for shared laundry machines are $2.00 per wash, $2.00 per dry. Most in-unit laundry machines, where available, are $1.50 per wash, $1.50 per dry. These rates may vary by location and are subject to change without notice.